Privacy Policy

Flowers.com is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, the user, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy. This Privacy Policy is part of the Terms & Conditions which governs the use of our web site located at www.flowers.com (“Flowers.com” or the “Web Site”).

Please Note: You must be 18 years or older to use, subscribe or register as a member of Flowers.com. The Web Site is a general audience site and we do not knowing collect, maintain or disclose personal information from or about children.

For the purpose of the Data Protection Act 1998 (the “Act”) the data controller is Flowers.com, 20-22 Jaggard Way, London SW12 8SG.

1. Notice - Information We May Collect From You

We may collect information through our Web Site, emails, mail, fax and telephone, including when you (i) place an order, (ii) participate in any of our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and (iii) engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you are interact with us, we collect some or all of the following types of information:

• your name, address, telephone number, email address;

• billing information (credit card number, expiration date and billing address);

• gender and birth date, if you choose to enter such information;

• products purchased and occasion type (for example, Mother's Day);

• any promotion code and related information (i.e., frequent flyer miles);

• message and gift recipients' names, addresses, telephone numbers and email addresses; and

• other information you provide to us, including any user submissions.

Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each individual to the submission, transfer and processing of the information.

2. Uses Made of the Information

We use information we collect to communicate with you and to process your orders. This information is then used by us, our agents, and sub-contractors to provide you and your gift recipients with the products and services you ordered or requested. We may use the information to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers, services and discounts from Flowers.com, select third parties, and to enable you to receive credits for purchases under loyalty or buying programs which you have joined.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregated information to third parties. These statistics will not include any information that can be used to identify any individual.

In the event there is a change in the business structure of Flowers.com such as, but not limited to, a merger, consolidation, sale, liquidation, or transfer of substantial assets, Flowers.com may, transfer, sell, or assign information collected, including personally identifiable information, to one or more affiliated or unaffiliated third parties. In such an event, any third parties will be required to enter into a data transfer agreement and otherwise comply with the terms of this Privacy Policy.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing or other similar purposes, please send an email to info@europe.flowers.com or write to us at Flowers.com, 20-22 Jaggard Way, London SW12 8SG.

Please Note: that any personally identifiable information you reveal or post on one our public forums such as any message board, chat room, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all user submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.

3. Disclosure of your information

Except as otherwise expressly set forth herein to the contrary, we will not, without your consent, disclose to third parties any individually identifying information, such as names, postal and e-mail addresses, telephone numbers, billing information (such as credit card number and expiration date) and other personal information which users voluntarily provide to Flowers.com unless we have a data transfer agreement in place with such third party.

Notwithstanding the foregoing, we reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of Flowers.com, its affiliates, users, customers, recipients, members, licensors, merchants and vendors.

4. Use of Cookies and other Information Gathering Technologies

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Flowers.com Web Site, such as the shopping basket, may not function properly.

We have relationships with third parties who may receive non-personal information directly from the cookies placed by our Web Site on your computer to assist in analyzing our business and customers.

Our Web Site also uses a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, our Web Site does not use action tags to collect or transfer personal information.

5. How We Protect Your Information and Transfer

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and its use as set out in this policy. By submitting your information you consent to these transfers. We will take reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Flowers.com will enter into data transfer agreements with any third party recipients of personally identifiable information which are located outside of the EEA.

All information you provide to us is stored on secure servers. If you place an order on our Web site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Web Site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. However we have put in place various security procedures as set out in this Privacy Policy. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Web Site; any transmission is at your own risk. Once we have received your information, we will take reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Please Note: Flowers.com wants you to be aware that when you click on links and/or advertisement banners that take you to affiliated or third-party web sites, you will be subject to the privacy policies and terms of use of those web sites, not ours. We do not accept any responsibility or liability for these third-party web sites or policies. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other web site.

6. Updating Your Information

If any of the information that you have provided to Flowers.com changes, for example if you change your email address or if you wish to cancel your registration, please let us know the correct details by sending an email to info@europe.flowers.com or writing to us at Flowers.com, 20-22 Jaggard Way, London SW12 8SG.

7. Your Consent

By submitting your information you consent to the use of that information as set you in this Privacy Policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Web Site, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Website and our services will signify that you agree to any such changes.

You have the right to ask us not to process your personal data for marketing purposes. We may inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting us at info@europe.flowers.com or by writing to us at Flowers.com, 20-22 Jaggard Way, London SW12 8SG.

8. Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. To access details of the information we hold about you please send an email to info@europe.flowers.com or write to us at Flowers.com, 20-22 Jaggard Way, London SW12 8SG.

Terms and Conditions

Flowers.com or any of its agents, employees, associates, affiliates or partners will not guarantee that flowers.com will be uninterrupted or error free nor do they make any guarantees about the accuracy and reliability of the content and functionality of flowers.com.

flowers.com will not in anyway be liable for more than the GBP £ monetary value of any product purchased through flowers.com but will through its 7 day freshness guarantee offer a full refund or replacement of the product purchased as soon as practically possible. It is the responsibility of the customer to ensure that products ordered have been safely delivered and any non-delivery or general queries relating to products ordered must be made to flowers.com within 14 days of placing the order. Though every effort is made to ensure accuracy, flowers.com cannot be liable for any miss-spelled names or words or incorrect messages accompanying any delivery or for any flowers or packaging that symbolise something in particular to the recipient.

Despite making every effort and realising the importance of certain key dates, due to factors beyond flowers.com control, flowers.com does not guarantee delivery dates or times and all orders placed with flowers.com will be delivered as close to the desired date or time as possible. No deliveries are made on Sundays and Bank Holidays. Deliveries for Sunday will be made on the previous Saturday when possible. All orders for same day UK & IRELAND delivery must be accepted before 12 noon UK local time; otherwise delivery will be made next business day. Allow 48 hours for Rest of the World. Deliveries maybe restricted in remote rural areas.

Content, containers, quality and all products may vary according to season and local availability. flowers.com reserves the right to substitute products for those of a similar value. In the event on non-availability of items such as balloons or chocolates, the extra value where applicable will be put into the floral gift. flowers.com reserves the right to cancel and refund in full any order that it cannot undertake for whatever reason. flowers.com cannot be liable for any non-delivery or delay caused by information omitted by the customer when ordering online. A telephone number must accompany all orders, otherwise they are sent at the risk of the customer.



flowers.com cannot except any liability for damage or injury caused by any of it's products breaking, falling or not, employees, agents, affiliates, partners or associates. Certain types of flowers and their stamen can stain fabric and furniture. Containers can break or leak causing damage. Certain flowers and foliage can also have a negative medical impact particularly on those suffering asthma, other allergies and certain medical preconditions. Your statutory rights are not affected.

For further information on flowers.com call us on ++44 (0)20 8772 0094